GRAND TOURING INTERNATIONAL — BOOKING CONDITIONS

Please read the following terms and conditions carefully before establishing a transaction with Grand Touring International Pty Ltd (ACN 057 260 081) trading as Grand Touring and Super Cruising (“GTI”, “Grand Touring”, “Super Cruising”, “we”, “us”, “our”). These conditions are governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

1. Our Capacity and Role

1.1 Grand Touring acts as a booking agent for, and sells travel-related products on behalf of, various third-party transport operators, airlines, hoteliers, cruise lines, wholesalers, tour operators and other industry vendors  (collectively referred to as “Suppliers”). Our obligation to you is to facilitate your travel arrangements and arrange contracts between you and those Suppliers. Your booking is entirely subject to the individual terms, conditions, conditions of carriage, and limitations of liability imposed by each Supplier. Your legal rights are directly against the specific Supplier and, except to the extent that we are at fault, are not against GTI.

1.2 Where GTI explicitly packages, promotes, and executes an itinerary or tour under our own Grand Touring brand management, we act as the Tour Principal. To the maximum extent permitted under the Australian Consumer Law (ACL), GTI holds no direct or vicarious liability for personal injury, structural accident, illness, death, property damage, or injury caused by the default or performance failures of third-party Suppliers engaged to fulfill local transport, accommodation, or other services and operations. GTI’s limitations of liability as a Tour Principal are further governed by, and subject to, the specific institutional, corporate, and sector risk allocations detailed in Section 6.

2. Bookings, Authority, and Deemed Acceptance

2.1 All bookings require the completion, signing, and return of our formal Booking Form alongside the requested non-refundable deposit. The issuance of a confirmation email constitutes structural delivery of these terms, and your subsequent payment remittance, deposit, or provision of card authorization constitutes absolute, legally binding deemed acceptance of these conditions.

2.3 We rely on the authority of the lead person making the booking to act on behalf of all travellers named in the itinerary, binding all such travellers to these terms. Where a booking is made on behalf of a professional association, corporate entity, or institutional body, the individual executing the transaction explicitly warrants they hold the necessary corporate power and constitutional authority to legally bind the organization and its financial resources. All individuals or organizing institutions listed under a collective group booking remain jointly and severally liable for the absolute financial performance of the contract.

3. Fares, Prices, and Surcharges

3.1 All airfares and prices are subject to change and availability and can be withdrawn or varied without notice until paid for in full and ticketed. Accommodation options detailed in preliminary itineraries are indicative only and subject to availability until explicitly locked into a final confirmation. Prior to final payment, prices may be adjusted by GTI without notice to pass through adverse currency fluctuations, fuel surcharges, tax variations, or supplier-driven cost adjustments. For all custom group tours, pricing is strictly calculated based on collective group economies of scale. If individual traveller cancellations cause the total group number to drop below the operational threshold quoted, GTI reserves the right to adjust and re-invoice the organizing association to cover the redistributed costs. In the event of human or system billing errors, GTI reserves the right to correct the error and re-invoice you at the modified, mathematically correct price.

3.2 Payments made by credit or debit card will incur cost-reflective processing fees dictated by our merchant providers. These charges reflect exact transaction acceptance costs, do not constitute an agency profit margin, and will be transparently detailed on your invoice before processing. By providing card authorizations, you agree not to initiate a payment reversal or chargeback where travel booking coordination has been rendered. Final balances must clear into GTI accounts no later than 90 days prior to departure unless specified differently on your invoice. Late payments may result in booking cancellation and deposit forfeiture.

4. Service Fees & Non-Refundability

4.1 All bookings are subject to non-refundable professional service fees for professional advice, administration, research, and technical execution, including: Standard Reservations (from $55 pp), Itinerary Amendments (from $55 per change), Custom Consultation (from $75), Vacations over 4 weeks ($3 per day), and Consular/Visa Assistance (from $55).

4.2 Subject to your statutory rights under the ACL, if a booking is altered, cancelled, or fails to proceed for any reason (including supplier cancellation, supplier insolvency, or Force Majeure), all GTI service fees, administrative charges, and earned commissions are completely non-refundable and will be retained by GTI as fair remuneration for the professional work already executed on your behalf.

5. Alterations and Cancellations by You

5.1 Any request to amend or cancel a confirmed itinerary must be made in writing and is effective only upon confirmed receipt by GTI. Amendments are subject to availability, product repricing, and a GTI amendment fees, in addition to any charges levied by travel suppliers.

5.2 Cancellations attract significant Supplier fees (up to 100% of the value) in addition to GTI’s administrative processing charges starting from 10% of the total tour cost. No refunds or credits can be made for unused transportation, unconsumed meals, or empty accommodations once travel has commenced. If a traveller within a shared party cancels, any subsequent room configuration changes forced by that cancellation (such as a twin-share converting to a single room) will be the strict financial responsibility of the remaining travellers. For professional associations and corporate cohorts, such reconfigurations will be applied in tandem with GTI’s right to re-invoice fixed logistical variances pursuant to Section 3.2. GTI is under no obligation to pass on a refund to you until we have successfully recovered the cleared funds back from the respective Supplier.

6. Specialized Group Provisions (Sports Teams, Educational and School Groups, and Professional Associations and Corporate Delegations)

6.1 Sports Teams, Events, and Training Camps: For athletic clubs and sports teams traveling for training or competitive tournaments, GTI organizes logistics only. All local transfers and coach logistics are subject to strict regional driver regulation frameworks; GTI is not liable for itinerary modifications necessitated by unexpected traffic delays during transfers. GTI explicitly disclaims all liability for physical injuries, sporting accidents, or medical conditions occurring during training, tournament plays, or facility usage. High-value sporting gear and freight are managed under direct Supplier conditions of carriage, and GTI is not liable for baggage delays, damage, or global customs confiscations.

If a sporting event is cancelled or modified by a governing athletic body or host venue, such cancellation will be treated as an Event of Force Majeure under Section 7. In these circumstances, GTI will make all reasonable operational efforts to secure alternative arrangements, fixtures, or training facilities for the group. While our core logistical services are deemed rendered and no operational refunds can be guaranteed, GTI will actively negotiate with suppliers to recover any available credits or refunds on your behalf.

6.2 School, Youth, and Minor Frameworks: For primary or secondary school, youth athletic, or minor-based group travel, the lead educational coordinator warrants they have parental/guardian authority to bind all traveling minors. Where a group booking involves travel to emerging or developing destinations, the organizing institution explicitly acknowledges that regional infrastructure, sanitation, public safety, and medical access may not meet standard Australian benchmarks. The client assumes all such inherent risks. GTI reserves the right to terminate the participation of any traveler whose conduct jeopardizes group safety, with the institution bearing full financial responsibility for immediate repatriation escorts.

6.3 Vocational and University Groups: For institutional bookings representing universities, Technical and Further Education (TAFE) institutes, Registered Training Organisations (RTOs), or tertiary vocational cohorts:

1. Adult Learner Accountability: While GTI maintains an operational duty of care during organized itinerary movements, individual adult students, apprentices, and tertiary delegates retain personal liability for their own behavioural conduct, alcohol consumption, and adherence to local laws. GTI accepts no vicarious liability for the independent actions of adult students outside of pre-arranged group schedules.
2. Institutional Supervised Duty: The contracting educational institution or faculty leaders retain primary supervisory and disciplinary responsibility for their cohort. If a student is excluded from a field environment, technical lab, or campus visit due to a breach of institutional codes of conduct or host facility policies, GTI is under no obligation to provide alternative arrangements or financial refunds.
3. Practical Placement & Site Risk: Where a vocational or university itinerary incorporates practical field placements, industry-partnered training blocks, or clinical/technical simulations, GTI acts strictly as a logistics facilitator. The university or vocational provider assumes all liability relating to student professional indemnity, workplace health and safety (WHS) compliance within the host facility, and academic credit outcomes.

6.4 Professional Associations, Conferences, and Technical Study Tours: For corporate groups, professional associations, and industry delegations traveling for specialized conferences, trade shows, or operational site inspections (including agricultural, industrial, or technology facilities):

1. Site Access & Biosecurity: Entry into commercial facilities, private operational plants, research labs, or agricultural zones is strictly governed by individual host protocols, safety parameters, security clearances, and biosecurity regulations. GTI acts purely as an intermediary facilitator and accepts no liability if a host facility cancels, delays, or restricts access to an operational site for any commercial, regulatory, or safety reason. Any such regulatory or host-driven site closure will be deemed an Event of Force Majeure governed strictly by the provisions of Section 7.
2. Independent Event Program Dynamic: GTI coordinates the core travel infrastructure, venue hire, and logistics. We are not responsible for, nor do we retain liability for, the scheduling, cancellation, modification, or content of independent third-party conference agendas, flagship trade shows, exhibitions, or specific keynote speaker availability. Alterations to an external event agenda do not entitle the association or individual delegates to modify or cancel the tour booking without penalty. Alterations, postponements, or cancellations of the primary external event program will be treated as an Event of Force Majeure under Section 7, and our core logistical obligations will be deemed rendered.
3. Delegate Substitutions & Security: Where an association requests the substitution of a delegate or attendee name, such changes are subject strictly to Supplier rules (including airline group block parameters) and host facility security clearances. Any administrative fees, ticketing penalties, or re-badging costs incurred through delegate changes will be billed directly to the organizing professional association or corporate client.

7. Force Majeure & Supplier Insolvency

7.1 GTI will not be deemed in breach of these terms, nor liable for any injury, loss, damage, delay, or additional expense caused directly or indirectly by an Event of Force Majeure.

7.2 A “Force Majeure Event” includes, but is not limited to: acts of God, natural disasters, severe weather events, fires, strikes, civil strife, war, terrorism, epidemics, pandemics, outbreaks of infectious disease, public health crises, quarantines, agricultural biosecurity directives, sudden government-mandated facility or industrial lockdowns, international or domestic border closures, government travel bans, or changing travel advisories issued by the Australian government.

7.3 In the event that a third-party travel Supplier is unable to deliver a booked service due to insolvency, bankruptcy, or external administration, GTI is under no legal obligation to reimburse or indemnify you for the cost of that booking or any consequential losses. Your remedy lies strictly against the insolvent entity or via your independent travel insurance coverage.

8. Passports, Visas, and Health Requirements

8.1 All individual travellers must possess a valid passport with at least 6 months validity remaining beyond the date of return to Australia. It is your absolute responsibility to ensure all names on bookings, tickets, and invoices precisely match your passport text.

8.2 It is your sole responsibility to check, obtain, and pay for all necessary visas, re-entry permits, and mandatory digital travel authorizations (including but not limited to the US ESTA, Canada eTA, UK ETA, and EU ETIAS) required by global immigration authorities. Any fines or expenditures incurred as a result of travel documents failing to meet immigration parameters will be the sole responsibility of the traveler.

8.3 You must ensure you are aware of, and comply with, all mandatory health and vaccination criteria for your destinations and transit points. It is your responsibility to advise GTI of any specific mobility issues, medical conditions, or dietary parameters prior to booking.

9. Limitation of Liability & Risk Assumption

9.1 Our travel booking and advisory services come with guarantees under the Australian Consumer Law (ACL) that cannot be excluded, including that services will be provided with due care and skill. Nothing in these terms seeks to exclude, restrict, or modify your statutory consumer rights.

9.2 To the maximum extent permitted by law, GTI accepts no liability in contract, tort, or otherwise for any loss, damage, personal injury, delay, or additional expense caused by the acts, omissions, defaults, or negligence of third-party Suppliers or external events beyond our direct control. GTI’s maximum liability is strictly limited to the remedies required under the ACL or capped at the total amount paid for our agency services. Where relevant, international conventions will govern and limit liability regarding death, personal injury, and baggage loss.

9.3 If you participate in potentially hazardous activities (including but not limited to cruises, adventure sports, or remote transfers) arranged via a Supplier, you acknowledge that you do so at your own risk. GTI accepts no liability for personal injury or death arising from risks inherent to third-party travel products or competitive environments.

10. Travel Insurance

10.1 GTI strongly recommends that all travellers purchase comprehensive travel insurance at the immediate time of booking. Your policy should adequately cover cancellation costs, medical and repatriation expenses, personal injury, loss of baggage, and personal liability. Relying on complimentary credit card insurance is often not comprehensive, and GTI accepts no liability for inadequate coverage.

11. Privacy & Digital Communication

11.1 GTI handles all personal data in strict compliance with the Privacy Act 1988 (Cth). You consent to the collection, use, and disclosure of your personal, medical, or financial details to domestic and overseas Suppliers strictly as required to facilitate and finalize your travel arrangements.

11.2 For structured group trips or custom itineraries managed by GTI, you agree that GTI representatives may capture photographs or video footage of the tour environment for promotional purposes. If you or a member of your traveling party do not wish for your image to be utilized, you must notify your travel manager in writing prior to departure.

11.3 GTI issues routine reservation updates, invoices, and compliance documentation electronically. It remains the absolute responsibility of the client to regularly monitor their nominated email channels, ensure communication is not intercepted or delayed by automatic junk or spam filters, and reply within specified operational cutoffs.

12. Comprehensive Indemnity

12.1 The client (including corporate entities, school boards, sporting clubs, and lead organizers) agrees to fully indemnify, defend, and hold harmless Grand Touring International Pty Ltd against any and all legal actions, direct liabilities, financial claims, losses, damages, or regulatory costs arising out of: (i) Behavioral misconduct or physical property damage caused by any member of their group booking; (ii) Contractual defaults or single-passenger balance dropouts within a collective invoice; or (iii) Personal injury arising from unauthorized independent excursions or activities undertaken outside the core pre-arranged GTI itinerary.

12.2 In any legal action, arbitration, or formal tribunal proceeding brought to interpret or enforce these conditions, the prevailing party will be legally entitled to recover actual, reasonable attorneys’ fees, court costs, and associated legal expenditures from the non-prevailing party.

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Contacting us
We value your opinions. If you have comments or questions about our website, company, tours or policies, please email us at info@grandtouring.net or write to us at the following address:

Grand Touring
PO Box 127
Edensor Park, NSW 2176
Australia